Privacy Policy
A legal disclaimer
1. What personal information we collect
Depending on how you interact with us, we may collect personal information such as:
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your name
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phone number
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email address
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home or business address
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project details, service requests, and property information relevant to the work
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billing and payment information
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records of communications with you, including emails, calls, text messages, or web form submissions
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website usage information, such as IP address, browser type, device information, and pages visited, if collected through our website analytics or cookies
We do not intentionally collect more personal information than is reasonably necessary for our business purposes.
2. How we collect personal information
We may collect personal information:
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directly from you when you contact us, request an estimate, fill out a form, or hire us
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from communications between you and our team
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from payment processors or service providers involved in completing your transaction
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automatically through our website, such as through cookies, analytics tools, or server logs
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from third parties, where permitted by law or with your consent
3. Why we collect and use personal information
We collect, use, and disclose personal information for purposes such as:
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responding to inquiries and quote requests
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scheduling appointments and site visits
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preparing estimates, contracts, and invoices
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providing painting and related services
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processing payments
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communicating about your project
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maintaining customer records
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improving our website, services, and customer experience
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meeting legal, regulatory, insurance, tax, and record-keeping obligations
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protecting our business against fraud, error, theft, or misuse
We will only use your personal information for purposes that a reasonable person would consider appropriate in the circumstances.
4. Consent
By providing us with your personal information, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy, except where otherwise required or permitted by law.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to provide certain services.
5. Sharing your personal information
We do not sell your personal information.
We may share your personal information when necessary with:
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employees, contractors, or subcontractors who need the information to perform their duties
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payment processors, accounting providers, software providers, or other service providers supporting our operations
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insurers, legal advisors, or professional advisors
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government authorities, regulators, or law enforcement where required or permitted by law
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other parties with your consent or direction
We require service providers handling personal information on our behalf to protect it appropriately.
6. Website cookies and analytics
If our website uses cookies or analytics tools, we may collect limited technical information such as your IP address, browser type, device type, referral source, and website activity.
We use this information to:
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operate and secure our website
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understand website traffic and usage
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improve the user experience
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measure the effectiveness of our marketing
You can usually control cookies through your browser settings. Disabling cookies may affect website functionality.
7. How we protect personal information
We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.
These safeguards may include:
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restricted access to personal information
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password protection and secure systems
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secure storage of paper and electronic records
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limiting access to those who need the information for business purposes
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use of reputable third-party service providers
No method of transmission over the internet or method of storage is completely secure, so we cannot guarantee absolute security.
8. Retention of personal information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law, tax, insurance, warranty, dispute-resolution, or record-keeping requirements.
When personal information is no longer required, we will securely destroy, delete, anonymize, or otherwise dispose of it as appropriate.
9. Your access and correction rights
Subject to applicable law, you may request access to the personal information we hold about you and request corrections if you believe it is inaccurate or incomplete.
To make a request, please contact us using the contact information below. We may need to verify your identity before responding.
10. Privacy breaches
If we become aware of a breach of security safeguards involving personal information, we will assess the situation and take steps required by applicable law. Where required, we may notify affected individuals and report the breach to the appropriate authority.
11. Third-party websites and services
Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third parties. We encourage you to review their privacy policies separately.
12. Children’s privacy
Our services are not directed to children, and we do not knowingly collect personal information from children through our website or business operations except where provided by a parent or guardian in connection with our services.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. The updated version will be posted with a revised “Last Updated” date.
14. Contact us
If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:
Bilasuvar Painting
819 - 5900 Yonge Street, North York, ON M2M 3T8
+1(942) 992-0012